This past Friday, my iPhone inadvertently slipped out of the case and hit the concrete sidewalk. The glass panel front cracked like a spiderweb in the upper corner, and a single vertical crack went from top to bottom.

Apple told me that if I let them bill my credit card $245, they would send me an empty box, I would then put in my phone and send it back and they would forward along a “refurbished” phone. So at $245 plus shipping and plus tax, I figure it would be just over $300 to fix the problem.

read it here pogue.blogs.nytimes.com